CHANGE, CANCELLATION, AND REFUND POLICY

1. General principles

Each service has different change, cancellation, and refund conditions under the rules of:

• Airlines
• Hotels
• Tour providers
• Transportation providers
• Other service providers

Customers must carefully review the conditions of each service before confirming a booking.

Important note for airline tickets: This is a priority service of Kham Pha Company. Customer requests involving:

• Name changes
• Flight-date changes
• Itinerary changes
• Ticket refunds
• Ticket cancellations

Will be handled in accordance with the applicable airline’s rules at the time the ticket is issued.

Some promotional fares may:

• Be non-refundable
• Be non-changeable
• Allow changes only upon payment of a fee
• Allow only a partial refund

Customers are responsible for charges imposed by the airline and any applicable service fees.

2. Refunds

After the request has been processed, if it is eligible for a refund:

• The refund will be made using the original payment method or as otherwise agreed
• The refund period depends on the bank, payment gateway, or airline
• Kham Pha is not responsible for processing times attributable to a bank or partner

3. Force majeure

In force-majeure events such as natural disasters, epidemics, war, strikes, decisions by state authorities, or airline cancellations, changes or refunds will be handled according to the service provider’s policy.