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CUSTOMER PERSONAL INFORMATION PROTECTION POLICY

1. Purposes of collecting personal information

Kham Pha Company collects customers’ personal information for one or more of the following purposes:

  • Receive, process, and manage bookings for services such as flights, hotels, tours, travel packages, cruises, tourist vehicles, visas, and related services
  • Confirm transactions and issue service confirmation vouchers, electronic tickets, or related documents
  • Support customers before, during, and after they use a service
  • Contact customers to confirm information and handle change, cancellation, refund, complaint, or other requests arising during service delivery
  • Send information about Kham Pha promotions, preferential offers, products, and new services when customers agree to receive it
  • Manage, compile, and analyze data to improve service quality and the customer experience
  • Protect online transactions and prevent fraud
  • Fulfill legal obligations or requests from competent state authorities.

2. Types of information collected

Depending on the service, Kham Pha Company may collect the following information:

a) Personal identification information

  • Full name
  • Date of birth
  • Gender
  • Nationality
  • Citizen identification number, passport number, or other lawful identity-document details when required for a service
  • Date and place of issue of the identity document when required.

b) Contact information

  • Phone number
  • Email address
  • Contact address
  • Billing address (if applicable)

c) Payment information

  • Bank-transfer information
  • Invoice information
  • Information necessary to confirm payment.

Kham Pha Company does not store complete international payment-card details on its systems.

d) Business information (when the customer is an organization)

  • Business name
  • Tax identification number
  • Address
  • Legal representative
  • Position
  • Invoicing information.

e) Other information

Including information necessary to provide a service, such as:

  • Flight information
  • Special requests
  • Loyalty-program information (if any)
  • Other information voluntarily provided by the customer.

Customers may decline to provide information. However, if sufficient information is not provided, Kham Pha Company may be unable to provide or complete the requested service.

Customers are responsible for ensuring that the information they provide is accurate and current. Customers should notify Kham Pha of changes through the contact channels published on the Website.

3. Methods of collecting information

Personal information is collected through:

  • Registration or service-booking forms on https://vemaybaykhampha.com
  • Email, phone, Zalo, WhatsApp, or Kham Pha’s other official contact channels
  • In-person transactions at the office
  • Customer-care programs or surveys
  • Cookies and similar technologies used when customers visit the Website (if applicable)

The collected information is used to improve service quality, provide prompt customer support, personalize the experience, and offer promotions when customers agree to receive them.

Customers may opt out of advertising or marketing information at any time by contacting Kham Pha Company or following the instructions in messages sent to them.

4. Information retention period

Customers’ personal information is retained for as long as necessary to:

  • Provide the service
  • Fulfill the purpose for which it was collected
  • Comply with accounting, tax, and other applicable legal obligations
  • Or until the customer lawfully requests deletion, unless continued retention is required by law.

5. Sharing and disclosure of information

Kham Pha Company shares customers’ personal information only to the extent necessary to provide a service, including with:

  • Airlines
  • Hotels, resorts, and homestays
  • Tour operators
  • Transportation providers
  • Service-provider partners
  • Payment service providers
  • Technology service providers that support Website operations.

Kham Pha Company may also provide information to a competent state authority in response to a written request or as required by law.

Kham Pha Company will not sell, transfer, or disclose customers’ personal information to a third party for commercial purposes without customer consent, except as otherwise provided by law.

6. Customer rights concerning personal information

Under applicable law, customers have the following rights:

  • Be informed about the collection and processing of personal data
  • Access and review personal data and request a copy
  • Request correction or updating of information
  • Request restriction of or object to data processing in circumstances provided by law
  • Request deletion of personal data when the applicable legal conditions are met
  • Withdraw consent to data processing (if applicable)
  • Submit a complaint or claim compensation in accordance with the law

Customers may exercise these rights by email or through the contact channels published on the Website.

7. Cookie policy

The Website https://vemaybaykhampha.com may use cookies and similar technologies to:

  • Remember customers’ language and preferences
  • Improve the Website experience
  • Analyze traffic
  • Improve Website performance

Customers may configure their browsers to reject or delete cookies. However, disabling cookies may affect some Website functions.

8. Updates to the Personal Information Protection Policy

Kham Pha may amend or supplement this Personal Information Protection Policy to reflect its business operations and applicable law.

The latest version will be published on https://vemaybaykhampha.com and will take effect when posted unless otherwise stated.

If this Policy is issued in multiple languages, the Vietnamese version prevails for legal interpretation and application.

9. Responsibility in the event of technical errors

When transacting on https://vemaybaykhampha.com, customers are responsible for following the processes, instructions, and transaction conditions published on the Website.

Kham Pha Company makes every effort to keep the Website stable, safe, and continuously available. If a technical incident such as a software, system, or Internet connection error, power outage, natural disaster, fire, epidemic, cyberattack, or other force-majeure event affects Website use, Kham Pha Company will promptly take necessary measures to remedy the incident, minimize its effects, and protect customers’ lawful rights.

If a customer encounters an error while booking or making payment, the customer should immediately contact Customer Service using the details published on the Website for prompt support and handling.

Kham Pha Company is not liable for losses caused by force-majeure events or matters outside the Company’s reasonable control, subject to applicable law. Nevertheless, Kham Pha Company will cooperate with relevant parties in good faith to help customers resolve issues and protect their lawful rights within the scope of the Company’s responsibilities.