TERMS AND CONDITIONS

GENERAL PRINCIPLES AND RULES

GENERAL PRINCIPLES

The e-commerce website https://vemaybaykhampha.com (the Website) is owned, managed, and operated by KHAM PHA STUDY ABROAD – TRAVEL COMPANY LIMITED (Kham Pha Company).

Enterprise Registration Certificate No. 3301654280
Date of issue: July 19, 2019
Issuing authority: Department of Planning and Investment of Hue City

https://vemaybaykhampha.com was developed to introduce services, provide information, connect parties, and help customers book travel services online, including but not limited to:

Domestic and international flights
Tours
Travel packages
Hotel rooms
Cruises
Tourist vehicles
Visas, travel insurance, and other travel support services (if available)

“Customer” means an individual or organization seeking information or wishing to search for, purchase, or use services offered on the Website in accordance with the law and the Website’s operating rules.

“Partner” means an individual, business, or organization lawfully operating in tourism, transportation, accommodation, or a related field, including but not limited to:

Airlines
Hotels, resorts, and homestays
Tour operators
Transportation providers
Cruise operators
Restaurants
Other domestic and international travel service providers.

Partners cooperate with Kham Pha Company under contracts, cooperation agreements, or other lawful arrangements to provide services to customers through the Website.

In these Rules, “Services” means all products and services directly provided or distributed by Kham Pha Study Abroad – Travel Company Limited through https://vemaybaykhampha.com, including but not limited to flight bookings, hotel bookings, tours, travel packages, cruises, tourist vehicles, visas, travel insurance, and other related services.

Every service offered on the Website must satisfy all applicable business conditions under Vietnamese law and must not be among goods or services prohibited from being traded or advertised under current law.

Transactions on the Website are conducted on the following basis:

Voluntary participation by the parties
Equality and good faith
Openness and transparency
Honesty when providing information
Compliance with the law
Protection of the lawful rights and interests of customers, partners, and Kham Pha Study Abroad – Travel Company Limited.

Kham Pha Company is committed to developing and operating the Website in compliance with laws on e-commerce, consumer protection, cybersecurity, and other relevant legislation.

GENERAL RULES

By accessing, searching, or using services on https://vemaybaykhampha.com, customers are deemed to have read, understood, accepted, and agreed to be bound by these E-commerce Website Operating Rules and by the terms, policies, and regulations published on the Website.

https://vemaybaykhampha.com is a platform that provides and connects travel, tourism, and related services, including but not limited to:

Domestic and international flight bookings
Hotel, resort, and homestay bookings
Domestic and international tours
Travel packages
Cruises
Tourist vehicles
Visas and travel insurance
Attraction and entertainment tickets
Other travel support services offered from time to time.

https://vemaybaykhampha.com provides customers with a convenient online platform to search for information, compare options, select, and book travel services quickly, safely, and efficiently. The Website also connects customers with Kham Pha Company and lawful service partners, helping deliver quality products and services, transparent information, competitive prices, and a professional and reliable booking experience.

RIGHTS AND OBLIGATIONS OF KHAM PHA COMPANY AND CUSTOMERS

RIGHTS AND OBLIGATIONS OF THE OPERATOR OF THE VEMAYBAYKHAMPHA.COM E-COMMERCE WEBSITE

1. Rights of the Website operator

Kham Pha Company has the following rights:

Require customers to provide complete and accurate information necessary to book and use a service
Check and verify information provided by customers when necessary to ensure transaction security
Refuse or cancel a booking request if information is inaccurate or there are signs of fraud, unlawful conduct, or a breach of the Website’s Operating Rules
Develop and run promotions, preferential offers, customer care programs, and marketing activities in accordance with the law
Temporarily suspend or limit some or all Website services for maintenance, system upgrades, technical reasons, safety, or information security, and notify customers where reasonably possible
Amend or supplement Website content, the Operating Rules, policies, and terms of use to reflect legal requirements and actual business operations
Exercise other rights provided by law

Intellectual property rights

All content on https://vemaybaykhampha.com, including but not limited to trade names, logos, images, interfaces, data, text, icons, designs, software, and other resources, is owned or lawfully used by Kham Pha Study Abroad – Travel Company Limited.

Copying, modifying, publishing, exploiting, or using any such content in any form without the Company’s prior written approval is strictly prohibited and may be handled in accordance with intellectual property law.

CUSTOMER RIGHTS AND OBLIGATIONS

1. Customer rights

When using https://vemaybaykhampha.com, customers have the following rights:

Search for, review, and use services offered on the Website in accordance with the applicable rules
Receive advice, instructions, and support while researching, booking, and using services
Receive complete information about services, prices, terms of use, change, cancellation, and refund policies, and other transaction conditions before confirming a booking
Receive promotional offers, discounts, and customer care benefits published by Kham Pha from time to time
Request answers, submit complaints, or seek compensation when lawful rights and interests are affected, in accordance with the law and Kham Pha’s policies
Have personal information protected in accordance with the law and the Website’s Personal Information Protection Policy

2. Customer obligations

Customers are responsible for:

Providing complete, truthful, and accurate information when registering or booking a service
Taking responsibility for the accuracy of the information provided and for any loss resulting from inaccurate or incomplete information
Making full and timely payment using the agreed payment method
Carefully checking service confirmations, electronic tickets, and related documents immediately upon receipt and promptly notifying Kham Pha of any error
Complying with the conditions of airlines, hotels, tour operators, and other relevant service providers
Not using the Website for unlawful acts, fraud, unauthorized system access, malware distribution, or conduct that disrupts the Website
Not publishing or distributing false information or content that harms the reputation, dignity, or lawful rights and interests of Kham Pha or any other organization or individual
Being legally responsible for their own violations

COMMITMENTS

Kham Pha Study Abroad – Travel Company Limited and its customers undertake to comply fully with these E-commerce Website Operating Rules.

If an issue is not addressed by these Rules or the parties interpret a provision differently, they will prioritize a cooperative, good-faith resolution that respects each party’s lawful rights and interests and complies with Vietnamese law.

If a dispute cannot be resolved through negotiation, it will be referred to a competent state authority in accordance with the law.

IMPLEMENTATION PROVISIONS

These Operating Rules for https://vemaybaykhampha.com take effect from their date of issuance and official publication on the Website.

Kham Pha Study Abroad – Travel Company Limited may amend or supplement these Rules to comply with the law or reflect actual business operations. Amendments will be published on the Website before they apply.

By continuing to access or use the Website or book a service after the Rules are updated, customers confirm that they have read, understood, and accepted the amendments.

CONTACT INFORMATION

E-commerce website: https://vemaybaykhampha.com

Website operator: KHAM PHA STUDY ABROAD – TRAVEL COMPANY LIMITED

Address: 20 Chu Van An Street, Thuan Hoa Ward, Hue City, Vietnam

Phone: 0905 19 15 16

Email: kinhdoanh.dulichkhampha@gmail.com

LEGAL REPRESENTATIVE

KHAM PHA STUDY ABROAD – TRAVEL COMPANY LIMITED

DIRECTOR

LE THI BICH LIEN