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Ticket booking hotline

0905191516 - 02343 934 934

TRANSACTION PROCESS

1. Service booking process for customers

Applies to services offered on https://vemaybaykhampha.com , including but not limited to flights, hotel rooms, tours, travel packages, cruises, tourist vehicles, attraction tickets, and other travel support services.

Step 1: Search for and select a service

Customers access https://vemaybaykhampha.com to find services that match their needs, such as destination, departure date, number of travelers, flights, tours, or other services.

Step 2: Submit a booking request

Customers enter the required information in the Website form, including:

  • Full name
  • Phone number
  • Email address
  • Requested service details (flight, hotel, tour, package, cruise, tourist vehicle, etc.)
  • Additional requests (if any)

Step 3: Confirm the request

Customers select “Book now,” “Submit request,” or an equivalent function to send their information to Kham Pha Company’s system.

Step 4: Receive the information

The customer’s request is forwarded to Kham Pha Company’s customer service or sales department for processing.

Step 5: Check availability, provide a quote, and confirm

Our consultants will:

  • Check the service’s hold period, room availability, or ticket availability
  • Verify that the booking request is valid
  • Contact the customer to provide details, confirm the information, and confirm the amount payable.

Step 6: Payment

After the customer agrees to use the service, our staff will provide payment instructions using the methods published on the Website or provided by the company, including bank transfer or QR-code payment.

Step 7: Confirm the service

After payment is confirmed, Kham Pha Company will book the service with the relevant partners (airlines, hotels, tour operators, cruise operators, transportation providers, etc.).

Step 8: Send the confirmation voucher

The customer will receive a service confirmation voucher by email, Zalo, WhatsApp, or another registered contact method. The voucher may include:

  • Order number
  • Customer information
  • Booked service details
  • Service date or period
  • Total amount paid
  • Related conditions (if any)

2. Cancellation process for a registered service

Customers who wish to cancel or change a service should contact Kham Pha Company using one of the following methods:

When requesting a cancellation, the customer must provide:

  • Order number (if any)
  • Name of the person who made the booking
  • Phone number or email address used for the booking
  • Details of the cancellation request

Cancellations and refunds (if any) are handled according to the policy for each service and the rules of each service provider, such as airlines, hotels, tour operators, and transportation providers.

3. Complaint and dispute resolution mechanism

Kham Pha Company is responsible for receiving and handling customer complaints relating to transactions made on https://vemaybaykhampha.com .

If a complaint or dispute arises, customers should contact:

Handling process:

  • Receive the customer’s complaint
  • Verify the complaint and related information
  • Coordinate with the service provider when necessary
  • Respond to the customer with the outcome within a reasonable period

Any dispute between a customer and Kham Pha Company will first be resolved through negotiation and mediation in a manner that respects the parties’ rights. If no agreement can be reached, either party may refer the matter to a competent state authority or the Court of Hue City in accordance with Vietnamese law.

Kham Pha Company is committed to maintaining the safety and stability of the Website’s technical systems. If a technical incident affects customer rights, the company will proactively take the necessary measures to support customers and protect their lawful rights.

When transacting on the Website, customers must provide accurate information and follow the published transaction instructions and procedures.